Laser Edge FAQ's

Why don't you display prices for sample jobs?

• Every job is different. Two designs that appear identical on the outside may have drastically differing materials and parts counts. We prefer to provide a free, no-obligation quote for your particular job, so that you can make an informed decision.

How should I setup my drawings for cutting?

• The drawing should be created in layers, with each layer identified with a material name and thickness (i.e. 1/8” balsa). Text that is intended to be engraved or cut should be noted, otherwise it will be considered a note.

What file formats can you work with?

• We can work with .dwg, .dxf (AutoCAD), .ai (Adobe Illustrator), or .cdr (Corel Draw) files. Images can also be used along with our drafting services.

Do I have to know how to use CAD to take advantage of this service?

• Absolutely not. We welcome custom jobs that start from printed plans, and accurately dimensioned drawings. Our drafting service is competitive and you keep the files that are generated.

How are my items packaged?

• That depends. We take great care in packaging your items for safe shipment. Each job will be packaged in a uniquely safe way for the parts that you have ordered.

What will I be charged for shipping of my custom laser cut order?

• When we quote your job, we will also quote the shipping rate.

Do you ship internationally?

• Yes we do. With very few exceptions we can ship to most countries around the world. Tariffs and any applicable taxes are the responsibility of the buyer upon reaching the destination country.

What is your preferred method of payment?

• We offer multiple methods for payment for you to choose from.
• Online you can pay with PayPal by using our shopping cart.
• If you prefer, you may also print the order form and fax, mail, or call to pay with Visa, MC, Amex, Discover, and for U.S. customers - money order. Money orders will delay shipment until the money order is received.
• International orders should use the order form. Please provide your email address so we can give you the total before we charge your card.

When will I be charged for my order?

• For custom laser cutting jobs we generally offer several options to meet your goals, and you will be charged after you agree to an option and just before cutting begins.
• All international orders will be charged after a shipping quote has been made.